Frequently Asked Questions

• Go to http://www.htilearn.com, click “My Account”
• Login to your account (left-hand side) with your user name or email address and password
• Click on either the link “Attendee Dashboard – My Webinars” or My Webinars on the Home Page of http://www.htilearn.com
• On the right-hand side, select the webinar
• Click on the Zoom link to enter the webinar
• You can also click on the handout located on your dashboard to open and save the handouts to your computer

• Go to http://www.htilearn.com
• Sign into your account
• Click “My Account” and select “My Webinars”
• Scroll down to “Your Virtual Events”
• Select the webinar
• Click on the link below “Handouts”
• You can now open and save the handouts to your computer

• Go to http://www.htilearn.com
• Sign into your account
• Click “My Webinars”
• Scroll down to “Your Virtual Events”
• Select the webinar
• On the right-hand side, select webinar evaluation under “Evaluations”
• Click on the Evaluation to Start Evaluation
• Then, complete the Evaluation
• After completing the evaluation in its entirety, you will receive a green icon with your CE Certificate to download and save to your computer

• Everyone who registers for a webinar will receive a confirmation email; check your emails for your confirmation email
• The email may have gone to your spam or junk folders; check those folders
• If you add info@htilearn.com to your contacts, this may fix the issue going forward
• First, add the sender’s email address (info@htilearn.com) to your contacts or address book. This tells your email service that you want to receive emails from Higher Thought Institute emails.
• Second, if a message ends up in spam anyway, go into your spam or junk folder and find an email from info@htilearn.com, select the message you don’t consider spam, and click “Not spam” (or a similarly labeled button.) This will let your email box know that emails from info@htilearn.com are not spam and will ensure that you receive important information regarding webinars for which you have registered.
• You can whitelist our email with Gmail
  • Add the email and mark it as ‘Not spam’
  • In Gmail, navigate to the spam folder
  • Search for the domain, “htilearn.com”
  • Select all related emails shown
  • Click MORE and then not spam
• If you are still having issues, contact us at info@htilearn.com

• Log into htilearn.com
• Scroll down and find the webinar you are interested in attending
• Select ‘Register’
• The webinar you registered for should be added to your cart (top right-hand side)
• Select ‘Proceed to Checkout’
• At the top of the page, select ‘Returning Customer? Click here to Log in”
• You will be taken to a login screen (Note: You must have an account with Higher Thought Institute to register)
• Enter your Higher Thought Institute Username (or your email address) and Password
• Note: if you do not have a Higher Thought Institute account, you can register for an account at this point on right-hand side, see ‘Register’
• Then Enter your name, address, and credit card information
• Submit your Order
• You will receive an order email and an order confirmation email when your credit card is approved
• You will receive Zoom links a few minutes after registration and again a few days before the webinar

• Go to htilearn.com
• Select ‘My Account’ on the top navigation bar
• Complete the ‘Register’ section on the right-hand side
• Enter your username (can be your email address), email address, select a password, enter your professional license number
• Click ‘Register’

*Note: clients can always log into htilearn.com using their email address as their username

• Go to htilearn.com
• Select ‘My Account’ on the top navigation bar
• Under ‘Login’ on the left-side of screen, scroll down
• Select ‘Lost My Password’
• Enter your email address or username
• Select ‘Reset Password’
• You will receive an email from info@htilearn.com with instructions on how to reset your password

• Click on the Zoom Link:

• If you receive an error message from Zoom stating that ‘the link has expired’,
  
  Enter the Meeting ID: 11-digit code (XXX XXXX XXXX)
  
  
• Press ‘Join Meeting’
  
  
• Enter Passcode: 6-digit code  (XXXXXX)
  
  
• You can also listen to the webinar via phone

• Make sure that you are logged into the system (htilearn.com)
• Check to make sure that you do not have a previous webinar in your cart; if you do, remove it before registering for the current webinar.

• After pressing ‘register’, you will be taken to your cart
• Select “Proceed to checkout”
• If you have a coupon code, click “Have a coupon? Click here to enter your code” on the top right-hand side
• Enter your coupon code
• Select ‘Apply coupon’